Privacy Policy

Effective Date:  April 3, 2026

Last Updated: April 3, 2026

1. Introduction

Welcome to Activato ("we," "our," or "us"). We are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website, interact with our services, or make a purchase across our operating regions, including the GCC, the Kingdom of Saudi Arabia (KSA), and Egypt. By accessing or using our platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

To provide you with a premium and personalized shopping experience, we collect the following types of information:

  • Personally Identifiable Information (PII): When you create an account, place an order, or contact our concierge service, we may collect your full name, email address, phone number, billing address, and shipping address.

  • Payment Information: We do not directly collect or store your full credit card numbers on our servers. All transactions are securely processed through trusted, PCI-DSS compliant third-party payment gateways.

  • Automatically Collected Information (Log Data): When you navigate our website, our servers automatically record information sent by your browser. This may include your IP address, browser type, device type, operating system, referring URLs, and your browsing behavior on our site.

3. How We Use Your Information

We utilize the collected data strictly for the following business and operational purposes:

  • Order Fulfillment: To process transactions, verify payments, arrange for shipping, and provide order tracking updates.

  • Customer Support: To respond to your inquiries, handle returns or exchanges, and offer dedicated concierge assistance.

  • Personalization & Analytics: To understand your preferences, improve our website's UI/UX, and tailor our product offerings to better suit your lifestyle.

  • Marketing Communications: With your explicit consent, we may send you newsletters, exclusive offers, and updates about new boutique openings. You reserve the right to opt-out of these communications at any time.

  • Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and unauthorized access to our platform.

4. Information Sharing and Disclosure

We strictly do not sell, rent, or trade your personal information to third parties. We only share your data under the following circumstances:

  • Service Providers: We share necessary details with trusted third parties who perform services on our behalf, such as courier companies (for delivery), payment processors, and secure hosting providers. These partners are legally obligated to maintain the confidentiality of your data.

  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect the rights, property, and safety of Activato, our clients, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred as part of the business assets.

5. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences (such as language and currency), keep items in your shopping cart, and analyze site traffic. You can instruct your browser to refuse all cookies; however, doing so may limit your ability to use certain features of our website.

6. Data Security

We employ industry-standard administrative, technical, and physical security measures to protect your personal information. All sensitive data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology. While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal, accounting, or tax obligations.

8. Your Data Privacy Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  • Access & Update: You may access, correct, or update your profile information at any time via your account dashboard.

  • Deletion: You may request the permanent deletion of your personal data from our systems, subject to certain legal exceptions.

  • Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of our emails.

9. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete such information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team: